Overview

The Operations and Service Delivery group feedback submission - Proposal for Consultation - Phase 3.

Seven months ago the Ministry set out to change the way we are organised to improve the way we work together.

This was part of our ongoing drive to improve services to customers – people who rely on Ministry or Courts services to access the justice system.

We are changing our structure and the way we work to:

• deliver consistent services for customers nationwide, regardless of where or how they interact with us
• establish a structure that supports us to collaborate more and work collectively
• establish clear lines of accountability and simpler management structures
• ensure people are skilled so they are able to work across multiple jurisdictions where appropriate

These proposed changes would improve the way we work across the entire Ministry to develop, design and implement customer-focussed services, support the judiciary with efficient processes, and support our sector partnerships.

They are about our commitment to achieve a service delivery model that puts customers first and assures the integrity of the justice system.

The Ministry is reviewing the way we deliver Ministry and Court services.

This is our third review phase that proposes to align our remaining managers with the new national and regional framework. Please provide feedback.